Heritage Center Health and Safety Procedures and Protocols

The Farber Box Office is located inside the main public entrance of the Heritage Center. The box office is the central point from which tickets to events are processed and dispensed. It is named after Frank Farber, father of trustee and University supporter Susan Farber.

Box Office Information:
Phone: 563.585.7469(SHOW)
Email: BoxOffice@dbq.edu
Physical Address: 2255 Bennett Street, Dubuque, IA 52001

View: Heritage Center Parking Map

Hours: Monday - Friday, 10:00 a.m. to 5:00 p.m. and 90 minutes prior to events

Short-term curbside parking is available directly in front of the Heritage Center entrance.

Farber Box Office

To purchase tickets, please call the Farber Box Office at 563.585.7469. Tickets may also be purchased online or in person at 2255 Bennett Street inside Heritage Center on the University of Dubuque campus. A $3 per ticket convenience fee may apply to all orders, except those made in person at the Farber Box Office.

Cash, Check, Mastercard, Visa, and Discover accepted.

Ticket Policies

  • Tickets are required for all events including livestreams, even if the event is free, except where noted. Limit one ticket per student or faculty/staff for live onstage events.
  • Everyone, regardless of age, must have a ticket. Infants/babies in arms are not admitted.
  • Ticket prices increase by $5 per ticket the day of the show.
  • All sales are final. Farber Box office has a policy of no refunds and no exchanges. In light of the pandemic, special circumstances may require the need for a ticket value refund. These requests must be made 7 days prior to the event and will be approved on a case by case basis.
  • Tickets may either be mailed ($3 fee per order), sent as an e-ticket, or held for pickup at the box office. If your tickets are for a performance that is less than ten days away, your tickets will be automatically held at will-call or sent as an e-ticket. All livestream events will be an e-ticket only.
  • To pick up tickets at will-call, please have a photo ID or the credit card used to make the purchase readily available.
  • Tickets for Heritage Center events may be donated back to the Farber Box Office for resale. Tickets that are returned at least 48 hours in advance are considered tax-deductible donations. A receipt of your donation will be provided.
  • Ticket orders are not accepted without full payment of cash, check, or credit card at the time of purchase. No tickets may not be reserved or held for payment at a later date.
  • UD students and faculty/staff must present a current school ID card at the Farber Box Office when purchasing discounted-priced tickets.
  • If you are unable to locate your tickets, please contact the Farber Box office to reprint them. Please note a reprint voids all previous tickets. Reprint fees may apply.

House Policies

  • For all events occurring in Heritage Center performance facilities, doors open for seating 30 minutes prior to curtain.
  • Latecomers will be seated at management's discretion or at a suitable pause in the performance. Reserved seating selection is not guaranteed for those who arrive after a performance begins.
  • All food and drink, including water, is prohibited in performance facilities.
  • No strollers or car seats permitted inside performance facilities.
  • Children under age 6 prohibited in the balcony.
  • Booster seats and hearing assistance devices are available at performances; please inquire through a house manager or an usher.
  • In most cases, photography or recording is prohibited, and cell phones should not be used during performances.
  • Concert dates and programs are subject to change.
  • Heritage Center events are only cancelled if performers are unable to perform. No refunds will be issued to audience members who are unable to attend a scheduled performance.
  • Patrons with special needs should notify the box office at the time of ticket purchases. Handicapped parking, wheelchair seating, hearing assist devices, and other special services will be provided as available and on a "best effort" basis. Sign language interpretation requests will be fulfilled pending sufficient advance notice and availability of interpreters.
  • Please note that seats on the left-hand side of the theater are odd numbers (i.e. seats 1 and 3 are adjacent to one another) and seats on the right-hand side of the theater are even numbers (i.e. seats 2 and 4 are adjacent to one another).
  • Heritage Center welcomes children who are accompanied by an adult and who are able to sit quietly for the duration of the concert. All children are required to have a ticket and to occupy their own seat. For certain performances, lap seats are available for a discounted price for children 3 and under. Please inquire at time of purchase at the Farber Box Office. Booster seats are available.