DE Support Services
On-line students have access to various support services provided by the following offices here at the University of Dubuque
- Academic Support & Success
- Disability Services
- Moodle Training (must have username and password to login to UDOnline.dbq.edu)
- Moodle Support
- Tutoring Services
- Writing Center
- Exam Proctoring FAQs
- Financial Aid
- Career Counseling (Vocation & Civic Engagement Services)
If you can't locate the specific kind of support you are looking for, please contact the Office of Graduate Studies at 563.589.3246 or e-mail GradStudies@dbq.edu.
How Can One Succeed as an Online Learner?
Online learning can be a real solution for degree-seeking individuals with busy schedules. Taking classes asynchronously at one's own pace can often be a better fit for working adults But, online courses have their unique challenges, too. Online classes require just as much, if not more, time and energy as traditional classroom courses. It also requires specific computer skills and learning strategies in order to succeed. Online learners need to be self-motativating and tenaciously independent to keep up with the rigor of online coursework. Those with tendancies towards procrastination ... put off until tomorrow what needs to happen today, will most likely struggle to succeed.
To see if you're ready for online learning, review these traits of successful online students to see if you fit the bill:
Persistence is perhaps the biggest key to success in online learning. Students who succeed are those who are willing to tolerate technical problems, seek help when needed, work daily on every class, and persist through challenges.
- When you run into a challenge, keep trying and ask for help.
- Set up a manageable study schedule for yourself and stick to it. Students who succeed are those who log in and make progress every day. This is especially important after the novelty of going to school online starts to wear off!
2. Effective Time-Management Skills
You must be able to manage your time well. Most courses are not taught in real time. There are no set times for classes.
This flexibility is one of the great benefits of online learning. It can also be a drawback for a student who procrastinates, is unable to stick to a routine study schedule, or is not able to complete assignments without daily reminders from a teacher.
Effective time-management skills don't just happen. They have to be learned. Once you do, they will benefit you throughout your life. Follow the tips below to develop yours:
- Review the syllabus for each of your courses.
- Watch the welcome videos in the course portal and make note of any special requirements. An assignment is generally required within the first couple days of the start of the courses in order to establish "attendance". Be sure to meet any deadline requirement.
- Develop a calendar for assignments where you plan in time for studying, reading, writing, etc.
- Make a daily "To Do" list. Have fun checking things off the list as you complete them.
It takes time to develop good habits, but you'll gain satisfaction from being well-organized and accomplishing your tasks.
3. Effective and Appropriate Communication Skills
Communication skills are vital in online learning because students must seek help when they need it. Teachers are willing to help students, but they are unable to pick up on non-verbal cues, such as a look of confusion on a student's face. Follow these tips:
Use the tools provided by the school to communicate with your teachers.Many online schools and programs provide several ways for students and/or parents to communicate with teachers and staff. These might include e-mail, discussion groups, chat room office hours, cell phones, and even text messaging. Teachers and staff want to help you to succeed in your classes and will answer your questions. It may feel awkward to talk with your teachers this way, but don't worry. If your teacher has chat room or cell phone office hours, don't be shy about using those tools to communicate with your teacher.
Use appropriate style and language for school. When communicating with teachers and other staff, you should write in full, grammatically correct sentences and with a respectful tone. Many students are used to a very informal style of writing in chat rooms, blogs, text messages, and so forth.
Because of the distance, it's tempting for some students to say things out of anger or frustration that they would never say to a teacher in person. Online teachers are professionals. Treat them with respect and courtesy.
4. Basic Technical Skills
Online learners need basic technical skills to succeed. These include the ability to create new documents, use a word processing program, navigate the Internet, and download software.
Most online schools have new student orientation programs. These teach students how to use the school's learning management system and other online tools, but they typically don't cover the basics.
If you lack basic computer skills, you may want to find an online tutorial such as the one available through The Library Network.
You'll also want to check that your own computers hardware and software meet are compatible with University requirements. Here are some helpful links to test compatibility:
5. Reading and Writing Skills
Reading and writing are the main ways you'll communicate in an online class. Although some hard copies of textbooks might be required, you should be comfortable reading a lot of documents on a computer screen and able to type.
Some tests and quizzes have multiple choice questions, but many of your assignments will involve writing short or long answers.
If you type less than 25-30 words per minute, it may be worth completing a typing software program before beginning online classes.
And, for your own sanity ... for assignments that require multiple pages of writing, consider first typing your responses in a word processor and save multiple draft copies in a storage container (whether in the cloud or on the hard drive of your local computer). Too often students loose their work by composing within a text field on the LMS. Remember Murphy's Law ... if a power failure is possible, know it will happen after you composed hours of work without saving.
6. Motivation and Independence
To be successful, an online student has to want to succeed. Online learning requires independence, internal motivation, responsibility, and a certain level of maturity.
Have you given some thought to your own personal reasons for attending school?
Are you determined and self-motivated to succeed in school?
There are many worthwhile reasons to work hard in school. You might want a greater level of personal satisfaction with your future career. Or perhaps it's personal pride in your accomplishments. Or maybe you are seeking a wider range of opportunities available to you with higher education or a higher income. Whatever the reason, move that motivating reason to the forefront. Consider posting a motivational reminder around the computer you do your school work on.
7. A Good Study Environment
Another critical component of academic success is a good study environment.
- Quiet place to work/study. You will need a quiet place to work without distractions from things like television, family, or roommates. This could be a room in your house, study carrel at the public library, private conference room at work.
- Avoid games. Consider uninstalling any computer games to avoid temptation. Or keep the games on a different computer in the house.
- Turn off your cell phone. Let friends and family members know the hours that you will be "at" school.
- Beware surfing the black hole of the Internet. It is easy to lose track of the time as you wander from site to site.
- Bookmark your favorite "go to sites", like the LMS (UDOnline), the library's search engine,
- Consider ergonomics. Adjust the height of your chair, keyboard, and screen so that you are comfortable. Forearms and thighs should be level and parallel to the floor. Wrists should not be bent while typing.
- Set up good lighting and comfortable seating. Lighting in the room should be at least as bright as the computer screen to avoid eye strain.